Flat Rate Shipping For Adelaide Metro $15.00.
*Free shipping on orders over $550 (excludes birdcages).
New Stock Flying In!
We Ship Australia Wide or Free Click & Collect.
Size
Sand Perch Covers
Refunds and Exchanges
Q: Do you offer refunds?
A: No, we do not offer refunds. However, we provide credit or exchange if an item is broken upon arrival.
Q: What should I do if I receive a broken toy?
A: Notify us within 24 hours by emailing https://southaustralianbirdcompany.com.au/pages/contact with your order number and clear images of the broken item. You will need to return the item at your expense in its original packaging and condition to qualify for a credit or exchange.
Q: Can I change my mind after placing an order?
A: Yes, if your order has not been dispatched, you can receive a credit or exchange. If the order has already been sent, you must return the item at your expense for a credit or exchange. The item must be in its original packaging and condition.
Delivery
Q: How long does it take to process my order?
A: Orders are processed within 2-3 working days, excluding weekends and public holidays.
Q: How long will delivery take?
A: Delivery typically takes between 3 and 14 days, depending on your location. You will receive a tracking number once your order is dispatched.
Q: What happens if I provide the wrong delivery address?
A: Please ensure you provide the correct delivery address. If you provide an incorrect address and return the package to us, the postage fee for resending the order will be your responsibility.
Damaged or Missing Items
Q: What should I do if my order is damaged or missing items?
A: Email us within 24hrs of receiving your order with clear photo evidence of the damage and any information to help your case, along with your order number so we can investigate further.
Order Collection
Q: Can I collect my order?
A: Yes, you can collect your order from our location at 53 Anderson Walk, Smithfield SA 5114. If you opt to collect your order, please choose this option at checkout. Allow 3 working days for your order to be ready for collection; we will notify you when it's ready via email.
GST
Q: Are the product prices inclusive or exclusive of GST?
A: The prices include GST.
Additional Questions
A: For any additional questions or further assistance, please feel free to contact our customer service team. We are here to help ensure you have a pleasant shopping experience with South Australian Bird Company
Shipping & Returns
Shipping
We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
We offer free returns within 14 days on faulty products. All you need to do is contact us via our contact page with images of the damage. We assess case by case. Under the Australian consumer laws (ACCC) you are entitled to a replacement, refund or repair at our discrection. We do not offer refunds on change of mind. We do require the damaged of faulty product returned at your expense before we refund, replace or repair. Please note that it can take 2 weeks for us to process your return once we have the item back. We will do our best to complete this process as soon as possible.
Shipping & Returns
Shipping
We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
We offer free returns within 14 days on faulty products. All you need to do is contact us via our contact page with images of the damage. We assess case by case. Under the Australian consumer laws (ACCC) you are entitled to a replacement, refund or repair at our discrection. We do not offer refunds on change of mind. We do require the damaged of faulty product returned at your expense before we refund, replace or repair. Please note that it can take 2 weeks for us to process your return once we have the item back. We will do our best to complete this process as soon as possible.
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with:
Visa, MasterCard, Amex, Apple Pay, Google Pay, Shop Pay, Shopify Payments and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with:
Visa, MasterCard, Amex, Apple Pay, Google Pay, Shop Pay, Shopify Payments and more.
